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If you’re running into an issue where your AirPods aren’t connecting to your phone or tablet, the first thing to do is put them back in the charging case, wait for around 10 seconds, then take them back out and pop them in your ears again. Whether this occurs while taking a drink or washing the dishes, AirPods can also come into contact with liquid (in the form of sweat) while you run. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number. Common iOS 13 problems and how to fix them (iOS 13.7 update), Apple’s over-ear AirPods Max noise-canceling headphones cost an eye-watering $549, Are Apple’s AirPods Max headphones really worth $549? See the replacement fees in the chart, below. For a stock Android device, tap the volume either up or down, and you should see the volume control appear on the screen. Set up an appointment at an Apple Store or an Apple Authorized Service Provider. All rights reserved. To get started, launch the Find My iPhone app on your iOS device or head to the iCloud website, then sign in with your Apple ID, and select Find My iPhone. Wait 30 seconds, then open the lid. Try resetting the AirPods (instructions at the end of this article). This is the basic solution you can try firstly, press and hold the power button > drag the slide to power off > turn your iPhone back on after 30 seconds.Tip 2. The AirPod second-generation case (and onward) can charge on a wireless charging pad, but it has to be compatible. Out-of-warranty fees are subject to tax and a shipping fee of $ 6.95. Copyright © 2020 Apple Inc. All rights reserved. Still nothing? How to Find Lost AirPods. There’s nothing you can do about this, unfortunately, but if you’re experiencing a dramatically shorter battery life than expected, there are a couple of things to try. This isn’t much of an issue with newer Macs, but sometimes maintaining a Bluetooth connection can be problematic with older machines. If you are looking for a single AirPod, you can see options for right and left AirPods to play a sound and locate a single missing pod. If you’ve had your AirPods for two years now, you know that your AirPods battery has deteriorated substantially. If you lose them or you want extra ear tips, you can buy two new pairs of ear tips through the Apple Online Store. The AirPods were definitely not the first pair of true wireless earbuds ever to be released—but it’s fair to say they made the product category as popular as it is today. If you order them through the Apple Online Store, there’s no shipping fee. Out-of-warranty fees are subject to tax and a shipping fee of $ 6.95, All prices are in U.S. dollars. If your AirPods Pro ear tips have an issue that’s covered by the Apple Limited Warranty, they can be replaced for no charge. But it's not like you can just throw them in a bowl of soapy water, give them a good cleaning, and call it a day. This is in addition to rights provided by consumer law. Locate lost AirPods. If your product is covered by an AppleCare plan and the battery holds less than 80 percent of its original capacity, you will get battery service at no additional charge. Apple says it will repair faulty AirPods Pro for two years after you first buy them. Reset your AirPods. You can alternatively choose to Talk to Apple Support Now, and mail in your malfunctioning pieces for analysis and replacement. Follow these steps: If nothing happens, it’s probably because your AirPods automatically upgraded to the latest software version in the background, in which case you will need to proceed to reset your AirPods or visit your local Apple Store for some hands-on assistance. You should receive your replacement AirPods or Charging Case within a week. Unlike iPhones, AirPods don't have a Liquid Damage Indicator. If you see a green dot next to the icon for your AirPods, it means they’re turned on, and you can play a sound to easily locate them. Replace a damaged AirPod or Charging Case. Make Sure That Your AirPods Fit in the Case. Instead, dry your AirPod with a soft cloth, and let it set out in the open for several hours. Want to check to see the specific firmware version your AirPods are running? A lot of the time, your AirPods won't play sound because of a minor connectivity issue. We offer out-of-warranty battery service for a fee. If this doesn’t work, your charging pad may be faulty. This should fix the AirPods or AirPods Pro charging issues. Not sure if you have a battery issue? The serial number of your case is on the underside of the lid. If your AirPods are covered by AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident. It’s not likely, but you may encounter situations where neither solution works. Just like when dealing with both AirPods, the first thing you’re going to want to do is pop both of them back in the charging case, wait for about 10 seconds, then remove them and put them into your ears. No one likes to step aboard the customer service train, but if you have an issue with your AirPods that isn’t listed above, or if they’re not working at all, your best bet is to contact Apple Support or head to the nearest Apple Store. This often fixes problems with AirPods refusing to work entirely. Never say never, You won’t find a better deal on AirPods Pro today than this — save $50, How to track your sleep with an Apple Watch, How to clean a Keurig: Say no to bacteria in your brew, How to send a text message from a computer. Use a soft cloth for removing any dust Even if you see no lint or cloth strands in your AirPods case charging slot, still there are chances of micro dirt particles present there. AirPods generally work great when you set them up with an iPhone, iPad, or Apple Watch, but rarely some AirPods users may experience many random disconnections. The prices for damage, battery service, and lost AirPods shown here are for service by Apple. Bluetooth connections can be affected by interference, which can cause everything from static to reduced audio quality and even disconnects. “AirPods are not designed to be serviced. Put your ‌AirPods‌ in their case and close the lid. The Apple Limited Warranty is in addition to rights provided by consumer law. In all but the most unusual cases, this should solve the issue. Replace a lost AirPod Replace a lost Charging Case. Fix AirPods Case Not Charging; Apple AirPods Pro vs AirPods 2 Fix AirPods Not Connecting to iPhone – 7 Ways 1. Contact Apple Support. If you’re getting stuttering instead of static or noise, you can also try turning off Automatic Ear Detection as detailed above. If you still have issues, you can again try the full reset detailed at the end of this article. If that doesn’t work, there are a few options that iPhone users can try. Try charging any other AirPods or your iPhone using that cable and see if it gives out the desired results. Tap General. Our warranty doesn't cover damage caused by accidents or unauthorized modifications. You can use Apple's Find My iPhone tool to locate your AirPods, but there … First, make sure that Automatic Ear Detection is on, as this puts the AirPods into a low-power mode that is essentially off when you’re not using them. Choose the Bring in for Repair option to find a local Apple Store or Authorized Service Provider to replace the affected AirPod. If this is happening in your home, you might be able to track down the device causing interference and move it or use your AirPods in a different area. Here’s how it could be done: Head over to Settings > Bluetooth on your iPhone. It’s important to check that your AirPods fit into place … Charge your AirPods. The AirPods were deciding which one should pick up what I was saying. Tip 3. Put both of your AirPods back in the charging case and make sure the case has enough charge left in it. In extreme cases, you can also turn off Automatic Ear Detection in the same section, though this disables one of the earbuds’ most convenient features, and will also run down the battery faster. If your AirPods are clearly charged and connected, the problem often lies with your iPhone or iPad. Your country or region might have consumer-protection laws for some repair issues. Tap Forget this Device. Get help charging your AirPods. You can also buy single AirPod replacements if it looks like you have permanently lost one. Then tap on the ‘i’ icon next to your AirPods name. Then go through the same steps you used to pair the AirPods to your computer in the first place. Learn more. If not, connect it to a power source for an hour and then try listening to music on your AirPods to see if it’s working again. Learn more about your AirPods. You can also talk with an Apple Support advisor by phone. Open Settings. You can buy a replacement for a left or right AirPod or the Charging Case. Do My Airpods Have Water Damage? Like your AirPods, the case is not water-resistant! Following yesterday’s announcement of the new AirPods Max on-ear headphones and the opening of pre-orders, customers are already seeing shipping times slipping well into the new year, so if … Out of the box, the AirPods should last for around five hours on a full charge, delivering up to three hours of talk time on the AirPods 2 and AirPods Pro — up from two hours on the original AirPods. This niggle is mostly confined to owners of first-generation models, as Apple began shipping the wireless charging case with every other release. Advertisements. This is a catch-all fix for a lot of problems and one we’ll detail at the bottom of this article. The AirPods connects to iPhone or iPad via Bluetooth, and it only works when they are within a certain range of each other. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees. Test them out to make sure your headphones aren't distorting your audio. The good news is it won’t even take you a minute to do. Did you lose an AirPod or your Charging Case? You can also talk with an Apple Support advisor by phone. From there, select your AirPods, and you will see a map showing where they are or their last location before they were powered off. Luckily, there’s an easy fix. Considering the size and wireless nature of AirPods, losing them is a fairly common complaint. We offer this when you get service from us or from an Apple Authorized Service Provider. Like other available Bluetooth devices, you’ll have to manually pair if you’re using a different device. Reset AirPods to default settings. AirPods are durable little earbuds, and they should be able to successfully return to work once thoroughly dried. Are your AirPods enough charged? Go to Settings > Connections > Bluetooth. If your battery has an issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service it for no additional cost. Tap Bluetooth, and then tap the 'i' icon next to your AirPods in the list. Affix Waterproof Tape. Fortunately, there is a simple fix that often works: Try taking calls with only one AirPod in your ear, not both. If one or both of your AirPods or Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee. A replacement is required because as teardowns have demonstrated, the buds are impossible to fix. If this is the case, try fully resetting the AirPods. Reconnect your AirPods. Fix connection problems or AirPods not working with Setapp. Check your coverage status Learn more about AppleCare+ for Headphones. Press AirPods. The troubleshooting steps below will help you diagnose and fix a potential software problem. All prices are in U.S. dollars. Static and/or subpar audio quality can be caused by a lot of things, so it’s much tougher to diagnose. If that doesn’t work, try a different Lightning cable. If your AirPods still won't play sound after completing the following steps, we'll show you how to get your AirPods repaired. Fortunately, there is one fix that several users have reported works — though it isn’t exactly convenient. Wait 30 seconds, then open the lid. Try free. Here’s how to fix it: Just change the settings to pull the audio mic from one or the other. Here, you can choose to have the gesture summon Siri, play or pause the track, skip to the next track, or go back to the previous one. If you’re unsure whether you have a wireless charging case, the LED light gives you your answer. Apple’s AirPods — both the run-of-the-mill AirPods and the souped-up AirPods Pro — are some of the best true wireless earbuds on the shelves, but like anything in this world, they aren’t without their fair share of faults. Make sure you are using a Qi standard charger, and place your AirPods on the pad with the charging light indicator facing up. Over time though, this will start to wear down. AppleCare+ for Headphones does not cover lost or stolen AirPods. If all else fails, you may need a replacement. They’re not perfect, and like any piece of tech they have their fair share of problems. Get battery service for your AirPod or Charging Case. If nothing fixes the only-one-AirPod-working problem, get ready for the last resort. If you have this on and are still experiencing a much shorter battery life, we’re going to refer you one last time to that total reset option below. On Samsung Galaxy phones, it’s a little different (and better). We’ll replace the damaged items. Apple AirPods are wireless headphones released December 2016. Here's a cool DIY method for keeping your AirPods in your ears, courtesy of … This means that you can’t make a long call, or go for a walk without AirPods giving out on you halfway through. Not sure what’s the answer to pulling it from left or right. Find your wireless device in the list and then tap on the (i) button.Tap on “Forget This Device” and confirm the action by tapping on “Remove Device”. Not sure if it’s lost? The heart of the issue is that when you’re dealing with most Bluetooth audio devices, there are two volume levels: The volume of your source device (phone, tablet, or computer), and the volume of your audio device. Next to the AirPods entry on the list of devices, you should see an “i” icon inside of a circle. As noted above, completely resetting your AirPods can fix several issues. AirPods troubleshooting, repair, and service manuals. Open the case next to your phone and wait for the AirPods to reconnect. For some users, it doesn’t last for even 30 minutes on a charge. If there is, there’s a good chance the fix you’re looking for is baked in, as Apple tends to use these upgrades as a way to distribute performance improvements and feature tweaks. Make sure you remove your other AirPod from your ears first if necessary. If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+, or consumer law. Having said that, we’ve found that connecting the AirPods to an outlet, then pairing them to an iPad or iPhone, forces them to start installing it after a short period of time (if there’s one available, of course). A lot of features of the AirPods use the W1 chip — and H1 on the AirPods 2 with Wireless Charging Case and AirPods Pro — to interact with your iPhone or iPad, but Android devices don’t get this luxury, and volume control can be affected by this. Head to Settings > Bluetooth after your AirPods are paired and click the (i) button next to the name of the bud you want to customize. All prices are in U.S. dollars. Restart your device. So clean the charging slot carefully with a soft linen cloth or a microfiber cloth or a … Open a support ticket for your AirPods on Apple's website. Hold the button on the back of the case for roughly 15 seconds until the orange LED flashes. Upgrade your lifestyleDigital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks.Digital Trends may earn a commission when you buy through links on our site. 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